Patient FAQ

  • Why do I count 1 –2 – 3 holding the button and then 1 – 2 – 3 without holding the button?

    Each time you use the device you will reach a point where you feel the vacuum will no longer increase the penis size. You will likely know this more by feel than by sight. This is when you should stop. Note that this might not be the size of full erections you have had previously but as you continue to use the device the maximum size may increase to that of your full erection.

  • When do I stop counting 1 – 2 – 3? What size should my penis be when I stop counting?

    Because the blood has been drawn into the penis through the pressure of the vacuum and not naturally it returns once the vacuum is released.

  • Why does my penis immediately become small again when I remove the cylinder?

    The degree of firmness depends on many factors and the firmness of the erections created with the VED may increase with use and practice. Remember that the goal of the VED is to create an erection sufficiently firm to penetrate your partner.

  • My erections are not hard.

    This is probably just a matter of comfort and practice. Many men find it helpful to try the device by them selves to get used to it before attempting intercourse with it.

  • Why didn’t the rings work for me to have intercourse the first night that I used the system?

    This is different for every man but some men find that using the VED without the constriction ring can help create an erection sufficient for penetration.

  • Why do I need to use the lubricant that Firma sells?

    The lubricant we provide was created to be used with our VED. Many over the counter lubricants are oil based or too thin to hold up under the pressure created by the vacuum. It’s possible for particles of these to be pulled into the vacuum head which could decrease the life of the motor.

  • The rings hurt.

    Rings may cause some discomfort but if it causes pain, you probably need a larger size. The rings come in various sizes. Call 1-800-771-9263 or visit our online store to order a larger size.

  • The soft touch seal tore and I barely pulled on it.

    The Soft Touch Seal is very thin. It needs to be in order to perform as designed. After liberal lubricating, we suggest that it be pulled over the head of the cone by placing each thumb on the ribbed areas and gently pull downward with equal stretching on both sides until you reach the base of the applicator. Soft Touch Seals can be replaced by calling 1-800-771-9263 or visit our online store.

  • How much lubricant should I use?

    How much lubricant should I use?Use enough to generously cover an area about the size of a quarter. Place this on your longest finger and coat the inside of the cylinder each time before use. Additional lubricate can be used to coat the rim of the cylinder where it comes in contact with the body to provide a tighter seal.

  • Do I need to pay for something if it breaks?

    The cylinder and the vacuum head are covered under warranty and can be replaced if they break within 2 years of purchase. The other pieces may require replacement. To order replacement parts call 1-800-771-9263 or visit our online store.

  • My penis hurts when I push the vacuum button.

    If the count of 1, 2, 3 causes discomfort try counting just to two or even one if that is more comfortable. You can also lengthen the time in between activating the device (when the device is not running). If this doesn’t help and you are experiencing significant pain contact your physician.